Troubleshooting
Common issues and how to fix them. Fast and calm.
My subdomain files don't load
- Test a known URL: ai.yourdomain.com/llms.txt
- Confirm DNS record details: Type A, IP 178.156.151.211
- Allow time for DNS propagation (5-30 minutes, sometimes up to an hour)
- If using Cloudflare, disable the orange cloud proxy
TipDon't assume platform failure first. Assume config first.
Formats aren't updating after I changed my page
- Check if auto-update is enabled on the URL
- Paused updates preserve manual edits - that's by design
- Trigger a manual regeneration
- Verify the original page actually changed (clear cache)
A generated format looks wrong or incomplete
Review source page clarity and structure. Missing headings, unclear entities, or messy DOM usually cause this. Fix the source page first, then regenerate. Geordy reads what's there. If the page is unclear to machines, the output will reflect that.
Sitemap import isn't working
- Verify the URL points to valid XML
- Ensure the sitemap is publicly accessible
- Large sitemaps process in batches - watch the queue
AI isn't finding my files even though they exist
Add <link rel="alternate"> tags in the page head, verify the href accuracy. Unreferenced files are invisible to AI systems.
I've hit my credit limit
- Check your monthly allowance
- Reduce scan frequency
- Disable unused formats
- Upgrade your plan
Still stuck? Open the dashboard and check project settings, or contact support from your account.