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Troubleshooting & FAQs
DNS Setup Issues
Troubleshoot domain connection problems and resolve DNS configuration errors.
When your domain isn't connected, your generated files can't be hosted or accessed at your subdomain (e.g., geo.example.com).
DNS Connection Problems
Common symptoms of this issue
Files return 404 or timeout errors
"Domain Not Connected" warning in dashboard
Subdomain not resolving in DNS lookup tools
Steps to Fix
1
Review DNS Configuration
Revisit the custom domain setup guide to ensure all steps were completed correctly.
Connect Your Custom Domain →2
Verify DNS A Record
Confirm your DNS A Record matches the required configuration exactly.
Type
Name
Value
TTL
A
geo
178.156.151.2113600
3
Wait for DNS Propagation
DNS changes can take 15-30 minutes to propagate globally. Be patient and avoid making multiple changes during this period.
4
Clear DNS Cache
Clear your local DNS cache and recheck the connection.
# Check DNS resolution
dig geo.example.com
# Or use nslookup
nslookup geo.example.com5
Refresh Dashboard
Return to your Geordy dashboard and refresh the page to see updated connection status.
Verification
Run
dig geo.example.com or nslookup geo.example.com — if it resolves to 178.156.151.211, the connection is live.DNS Resolution Check
Your Domain
geo.example.com
Geordy Server
178.156.151.211
DNS resolution failed. Check your A record configuration.
Common DNS Provider Issues
- Cloudflare: Ensure the DNS record is not proxied (gray cloud icon, not orange)
- GoDaddy: Use "@" for root domain or "geo" for subdomain in the Host field
- Namecheap: Leave TTL as "Automatic" or set to 3600 seconds